The Finance and Operations Assistant will support the finance and operations teams by managing a variety of tasks, including finance process automation, facilities management, and general administration. This role is key in ensuring seamless operations within the organisation, maintaining effective financial processes, supporting health and safety requirements, and providing IT and administrative support.

This role will be operated on a hybrid contract and will be based 2/3 days per week in Central London and the remainder working from home. It ​is therefore essential that ​any suitable applicant is able to meet these requirements.

Key Responsibilities

Finance and Process Automation

• Assist in the development and implementation of automated finance processes to improve accuracy and efficiency.
• Process payments and manage accounts receivable/payable, including credit control and timely follow-up.
• Manage expense submissions, approvals, and reimbursements in accordance with company policies.
• Assist in preparing financial reports and supporting audits as needed.

Facilities and Health & Safety Management

• Oversee facilities management, ensuring a safe, clean, and productive working environment.
• Coordinate health and safety protocols, including organising regular safety audits, and maintain compliance with local regulations.
• Manage vendor relationships for facilities services and coordinate repairs or maintenance as required.

Logistics and Administration

• Manage inventory and supplies, ordering office supplies and equipment as needed.
• Support with document management and ensure accurate record-keeping.

IT Help Desk and Ticket Management

• Act as the first point of contact for IT support, managing ticket systems and escalating issues as necessary.
• Liaise with the IT team to resolve hardware/software issues and support with onboarding and offboarding processes.

Grant and Funding Liaison

• Liaise with grant and funding agencies, assisting with reporting requirements and maintaining accurate records.
• Support the finance team with compliance related to grant agreements and funding milestones.

Customer Feedback and Support

• Support in managing customer feedback loops, gathering and organising feedback for analysis and process improvement.
• Assist with responses to customer inquiries and feedback, ensuring timely and professional communication.

General Administrative Support

• Provide general administrative support to the operations and finance teams, including scheduling and file management.
• Assist with ad hoc projects and other duties as required.

Qualifications and Skills

Required

• Education: A level or higher in Finance, Business Administration, or a related field (or equivalent experience).
• Experience: 2-3 years in a finance, operations, or administrative support role.
• Technical Skills: Proficiency in Microsoft Office Suite, especially Excel; experience with finance and/or accounting software (e.g., QuickBooks, Xero, SAP).
• Technical Aptitude: Familiarity with IT ticketing systems or willingness to learn.
• Skills: Strong organisational and multitasking skills; excellent communication skills; attention to detail; problem-solving abilities.

Key Skills

• Detail-Oriented: Ensures accuracy and efficiency in financial processes and reporting.
• Customer-Focused: Provides professional and prompt support for internal and external stakeholders.
• Adaptable: Manages multiple tasks, adapting to changing priorities and responsibilities.
• Collaborative: Works effectively within cross-functional teams, supporting the broader goals of the organisation.

It’s personal for us – most of our team have faced and overcome barriers (such as  social mobility) in organisations, based on our backgrounds and we are determined to create change, helping those in our reach to achieve their potential.